Appearance
Frequently asked questions related to Depop
Why can't I set a title when posting to Depop?
Depop does not allow you to set a title when posting a listing.
Instead, the title is automatically generated by Depop based on the description and item characteristics you provide.
When importing listings from Depop, there is no official title available.
In this case, Crosslist either uses the slug from the URL or the first line of the description.
If you prefer the first line of the description to be treated as the title, you can enable this option in your account settings, which will prepend the title to your description.
INFO
The slug is generated by Depop from the first line of the description, not from the AI-generated title they display in the app.
WARNING
If you enable the option to prepend the title to your description (for re-importing and creating clean listings), make sure the total length of your description does not exceed 1,000 characters.
Even if your original description is shorter, adding the title may push it over the limit and trigger a warning.
How do I set an address in Depop?
Depop does not provide a dedicated settings page to enter your shipping address. Instead, you need to create a new listing to set your address.
Click here to create a listing manually on Depop.
Now, in the Shipping section, you'll be able to add a new shipping address to your account.
Once entered, this address will be saved to your account and automatically applied to all future listings.
Why are my Depop listings showing square images?
Some marketplaces, such as Poshmark and Depop, require images to be in a square format (aspect ratio 1:1).
Other marketplaces, like eBay, allow rectangular images.
When you cross list from a marketplace such as eBay to Depop, Crosslist will automatically add black borders to your rectangular images to convert them into squares.
This ensures that no important parts of your product image are cropped out, which would happen if you uploaded the image directly to Depop without adjustments.
If you prefer to remove the black borders and instead zoom in on your images, follow this tutorial.
Can I use the Depop Magic Link to connect to Crosslist?
Yes, this is possible. When connecting Depop to Crosslist, you'll be redirected to the Depop login screen. From there, you can choose to log in with Google or use a Magic Link.
If you choose the Magic Link option, enter the email address associated with your Depop account. Depop will then send you an email containing a login button. Click this button, and you'll be redirected back to the Crosslist mobile or web app, where your Depop account will be connected automatically.
Once connected, the connection remains active for one year.
Why can't I connect my Depop account on mobile?
This only applies if you log in to Depop with a Magic Link. If you use Sign in with Google or Sign in with Apple, you won't run into this issue.
When you connect Depop, Crosslist opens the Depop login page in your phone's default browser, such as Safari or Chrome.
When you then login to Depop with email, Depop will send a magic link to your email.
The issue is that some email apps open links in their own built-in browser instead. If you tap the Log in to Depop button in one of these apps, the login happens in a different browser (the built-in one "inside" the email app) than the one Crosslist opened (your default browser), and the connection can't complete.
You are then stuck in a loop, where you can't connect.
To fix it, long press on the button to copy the Magic Link and paste it into your default browser, where the Depop page is already open.
Before you start
Make sure your browser is not in private mode:
- Safari: open the tabs overview and switch from Private to your regular tabs.
- Chrome: open the tab switcher and switch from Incognito to your regular tabs.
If the Depop login page was already open in a private tab, close it and start again from Crosslist.
How to connect Depop on mobile
- In the Crosslist app, start connecting your Depop account. Crosslist opens the Depop login page in your default browser.
- Choose Magic Link and enter the email address linked to your Depop account. Depop shows a Check your inbox page.
- Open the email from Depop. Instead of tapping the Log in to Depop button, long-press it and copy the link.
- iPhone: tap Hide Preview first (see the warning below), then tap Copy Link.
- Android: tap Copy link address. The exact wording depends on your email app.
- Switch back to your default browser (the one Crosslist opened earlier, e.g. Safari or Chrome), where the Check your inbox page is still open. To switch between apps:
- iPhone: Swipe up from the bottom of your screen and hold briefly to see your open apps.
- Android: Swipe up from the bottom and hold, or tap the Recent apps button (usually a square or three lines).
- Paste the link into the address bar of your default browser and tap Go.
- You'll be redirected to Depop, where you'll be asked to authorize the connection between Depop and Crosslist. Once you authorize the connection, you'll be redirected back to Crosslist, and your Depop account will be connected.
WARNING
On iPhone, hide the link preview before copying the Magic Link. If the preview stays on, iOS opens the link automatically, which can make it expire before you use it.
Long-press the link and tap Hide Preview in the top-right corner of the preview window.
INFO
If you already tapped the link or opened its preview, it may have expired. Request a new Magic Link and follow the steps again.
Why does Depop ask me to create a listing when I try to connect my account?
If Depop takes you to a listing creation page instead of connecting your account to Crosslist, your Depop account likely hasn't completed its initial setup yet.
Before connecting to Crosslist, Depop may require you to publish at least one item directly on their platform. Log in to Depop and create a listing with the required details and an image.
After completing this step, return to Crosslist and connect Depop again. You should now be able to complete the connection normally.