Frequently asked questions related to Depop

Why can’t I set a title when posting to Depop?

Depop does not allow you to set a title when posting a listing.

Instead, the title is automatically generated by Depop based on the description and item characteristics you provide.

When importing listings from Depop, there is no official title available.

In this case, Crosslist either uses the slug from the URL or the first line of the description.

If you prefer the first line of the description to be treated as the title, you can enable this option in your account settings, which will prepend the title to your description.

INFO

The slug is generated by Depop from the first line of the description, not from the AI-generated title they display in the app.

WARNING

If you enable the option to prepend the title to your description (for re-importing and creating clean listings), make sure the total length of your description does not exceed 1,000 characters.

Even if your original description is shorter, adding the title may push it over the limit and trigger a warning.

How do I set an address in Depop?

Depop does not provide a dedicated settings page to enter your shipping address. Instead, you need to create a new listing to set your address.

Click here to create a listing manually on Depop.

Now, in the Shipping section, you'll be able to add a new shipping address to your account.

Once entered, this address will be saved to your account and automatically applied to all future listings.

Why are my Depop listings showing square images?

Some marketplaces, such as Poshmark and Depop, require images to be in a square format (aspect ratio 1:1).

Other marketplaces, like eBay, allow rectangular images.

When you cross list from a marketplace such as eBay to Depop, Crosslist will automatically add black borders to your rectangular images to convert them into squares.

This ensures that no important parts of your product image are cropped out, which would happen if you uploaded the image directly to Depop without adjustments.

If you prefer to remove the black borders and instead zoom in on your images, follow this tutorial.

Can I use the Depop Magic Link to connect to Crosslist?

Yes, this is possible. When connecting Depop to Crosslist, you’ll be redirected to the Depop login screen. From there, you can choose to log in with Google or use a Magic Link.

If you choose the Magic Link option, enter the email address associated with your Depop account. Depop will then send you an email containing a login button. Click this button, and you’ll be redirected back to the Crosslist mobile or web app, where your Depop account will be connected automatically.

Once connected, the connection remains active for one year.

Why does clicking the Magic Link in my email open the Depop homepage instead of connecting to Crosslist?

This usually happens on mobile because your email app opens the Magic Link in its own built-in browser, which can prevent the connection from working correctly.

To fix this, request a new Magic Link. Instead of clicking the link in your email, copy it and paste it into the address bar of your regular browser (e.g. Chrome, Safari, or Edge), then press Enter.

This should allow you to connect your Depop account to Crosslist successfully.

WARNING

On iOS, you should disable link previews before copying the Magic Link. Otherwise, iOS may automatically open the link in a preview, causing it to expire before you can use it.

To prevent this, long-press the link and tap “Hide Preview” in the top-right corner of the preview window. This will prevent iOS from automatically opening the Magic Link when you copy it.

Why does Depop ask me to create a listing when I try to connect my account?

If Depop takes you to a listing creation page instead of connecting your account to Crosslist, your Depop account likely hasn’t completed its initial setup yet.

Before connecting to Crosslist, Depop may require you to publish at least one item directly on their platform. Log in to Depop and create a listing with the required details and an image.

After completing this step, return to Crosslist and connect Depop again. You should now be able to complete the connection normally.