Setting up return, payment and shipping policies for eBay

Before you can use Crosslist with eBay, you need to set up your eBay's store return, payment, and shipping policies.

This step is mandatory for all external applications that integrate with eBay via its official API. These policies are also available for personal accounts.

Setting up your eBay return, payment, and shipping policies is a required one-time process that only takes a few minutes.

To opt in and create your policies, use the appropriate link for your region:

• eBay US
• eBay UK
• eBay CA
• eBay AU

First, click the Get started button to opt in to the policies.

Then, click the Create policy button to start creating your policies.

WARNING

You must set up all three required policies before you can use Crosslist with eBay. Without these policies, your account cannot be accessed via the official eBay API by Crosslist (or any other software).

Once all policies are configured, your settings should look like this:

Below, you’ll find detailed instructions on how to set up each of the required policies.

Keep in mind, you can create multiple policies and choose the right one when setting up a listing. If you have different policies for different products, make sure to set a default policy to avoid running into issues.

Setting up a return policy

A return policy on eBay helps manage how you handle listings, customer service, and returns. It keeps things consistent across your listings, like return timeframes and handling time.

Your return policy includes:

• Return policy: Decide if you’ll accept returns, for how long (e.g., 30 days), and who covers return shipping.
• Handling time: Set how long it takes you to ship items after purchase.
• Buyer requirements: Set rules for who can buy from you (e.g., excluding buyers with unpaid orders).

INFO

Depending on your country, you may be legally required to offer returns in some cases.

Setting up a payment policy

A payment policy on eBay lets buyers know how they can pay you and when payment is due. It lays out accepted payment methods and payment deadlines.

Your payment policy includes:

• Payment methods: Choose from options like credit cards, PayPal, or Apple Pay.
• Immediate payment: Require payment as soon as the purchase is made.
• Payment timeline: Let buyers know when payment is expected (e.g., within 48 hours).

Setting up a shipping policy

A shipping policy on eBay explains how you’ll ship items, including costs, shipping times, and where you ship to. It gives buyers clear delivery expectations.

Your shipping policy includes:

• Shipping services: Pick your carriers (USPS, FedEx, etc.) and services (standard, expedited).
• Shipping costs: Set your fees, whether it’s free shipping, flat-rate, or based on location.
• International shipping: Decide if you’ll ship internationally and where.