Disconnecting and reconnecting your eBay account

Once you connect your eBay account with Crosslist, the connection is cached at the eBay account level.

Because of this, disconnecting your account to link another eBay account requires a few extra steps.

To switch eBay accounts, follow the instructions below:

1. Navigate to your marketplace connections.
2. Disconnect your current eBay account by clicking the Disconnect button:
   
3. Go to eBay and log out of all eBay accounts.
4. Clear your browser cache:
   • Open Chrome.
   • Click the three dots at the top right.
   • Go to More tools → Clear browsing data.
   • Select All time as the time range.
   • Check both Cookies and other site data and Cached images and files.
   • Click Clear data.
5. Return to your marketplace connections.
6. Click the Log in button to connect your other eBay account:
   
7. In the pop-up, log in with your other eBay account and approve the connection with Crosslist.
8. Done! Your other eBay account is now successfully linked.